IMPORTANT INFORMATION ABOUT RETURNS & EXCHANGES
Requests for returns or exchanges must be made within 7 days of receiving your order.
Please send us an email describing your issue and image of product to support@gpactive.com
Returns or exchanges not made via this email cannot enter our quality control system & will not be processed.
REASONS FOR RETURNS:
A change in size
Please include a note that states which size you need, we will send you the correct size. While we are happy to exchange the size, no refunds are given for incorrect size choices.
You received the wrong item
Please send a photo of the incorrect item to support@gpactive.com and we will follow it up for you.
You received a damaged/faulty item
Quality is our top priority, If you receive damaged or faulty gear you do not need to return it. The only thing we ask is to send an email to support@gpactive.com stating your order number and a photo of the faulty or damaged gear. If the damage or fault is clear, we will send you a new item 100% free of charge.
WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:
If
A ‘change of mind’ because we print on demand & do not hold stock.
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition unless the condition is our fault.
The item(s) do not have the original tags on them
The item(s) were a Final Sale item
Any further questions about our return policy?
Please send us an email at support@gpactive.com
Please follow this email to have your request reviewed & approved before you send it:
Returns or exchanges not made via this email cannot enter our quality control system & will not be processed.